Golden Designs Warranty, Shipping, and Returns
This applies to Golden Designs, and the Dynamic and Maxxus sauna collections.
Warranty
Limited Lifetime Warranty
5 Year Limited Warranty*: Golden Designs, Inc. under the Dynamic brand name warranties the wood, structure, heating elements, and electronics against defects in material and workmanship for a period of 1 to 5 years from the original date of purchase. This sauna is for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna or its components will void this warranty.
Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, delivered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase. Warranty is not transferable.
Manufacturer Warranty
All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service. This warranty covers parts, but does not cover labor.
Warranty Limitations
This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:
▪ Use of lacquer or paints
▪ Sauna and other Golden Designs, Inc. products accessories placed on non-
approved surfaces
▪ Outdoor applications
▪ Normal wear and tear or weathering
▪ Use of product not in accordance with instructions
▪ Worn out receptacle
Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.
Disclaimers
Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.
Legal Remedies
This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state.
Customer Service
For customer service, contact your authorized dealer. If you need additional information or assistance, please email Golden Designs, Inc. at info@goldendesignsinc.com or call (909) 212-5555.
*Limited Lifetime Warranty of Sauna Products is 5 years for residential use and 1 year for commercial use on heating elements and electronics from the date of purchase. The wood structure has a 1 year limited warranty.
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Warranty Registration
For warranty registration, email the following information to gdiwarranty@goldendesignsinc.com (.jpg or .pdf format attachments will be accepted through email).
Purchase Date
First Name
Last Name
Address
City
State
Zip Code
Product Serial Number (do not enter letter, just the actual numbers)
Shipping and Returns
Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.
You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.
The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.
Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).
If you have any questions regarding the delivery process, assembly, or general questions on how to get the most from your sauna experience, please contact Golden Designs Customer Service at (909) 212-5555 or email info@goldendesignsinc.com.
Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
Fee Chart:
1. New. Must be original packaging. Never opened.
a. Original outbound charge (Flat rate shipping on price sheet).
b. Return inbound charge (120% of outbound amount).
2. New. Must be original packaging. Opened, assembled, never used.
a. Original outbound charge (Flat rate shipping on price sheet).
b. Return inbound charge (120% of outbound amount).
c. 20% restocking fee.
3. Opened, assembled, and used.
a. No return accepted.
How your Sauna is delivered