Leisurecraft Returns

Order Cancellation Policy

1) Up to 14 days from order entry – you can cancel the order without penalty
2) After 14 days, a $65.00 cancellation fee will apply (item #: ORDCAN)
3) Within 7 days of the ship date, the order cannot be canceled
4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancellation fee (item#: ORDCAN)

Order Change Policy

1) Up to 14 days from order entry – you can edit/change the order without penalty
2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA)
a. Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed
4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply (#ADDCHANGE)
5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.

Return Policy

1) Our stated return policy is: We do not accept returns
a. This is due to Dundalk Leisurecraft being based in Canada, and it is very expensive to return products back across the border.
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.

Dundalk Leisurecraft has sole discretion concerning replacing components due to shipping damage or any other issues out of our control.